All HTA programs include customer service training that is tailored to each specific job classification.
Outstanding customer service is key to all aspects of the hospitality, food service and tourism sector. The training offered by the HTA provides new employees with an understanding of the industry and how to interact with diverse groups of clients and colleagues.
Our customer service classes are designed to enhance the guest’s experience while improving profitability through up-selling, establishing customer loyalty, and increasing employee retention.
Sample topics covered include: